Frequently Asked Questions

Start from the species and analyte you need to measure, then confirm the required sample type is listed as compatible. Our category pages group kits by species (human, veterinary) and by biomarker class, which narrows selection before you review individual kit documentation for assay range and format.

Kits are generally sold as complete single units sized for a defined number of wells per plate. Multi-kit and multi-plate orders are supported for larger studies; purchasing teams should confirm plate count needs against expected sample volume before ordering.

Yes. For orders spanning multiple kits, plates, or recurring institutional purchasing, contact our team with your required catalog items and quantities so a formal quote and any applicable purchase order terms can be prepared.

Standard commercial payment methods are accepted, and institutional purchase orders can be processed for qualifying laboratory and university accounts. Contact our team to confirm current accepted methods and any documentation required for institutional procurement.

Compatible sample types vary by kit and are specified in each product's documentation; common matrices across the catalog include serum, plasma and, for select panels, other biological fluids or tissue homogenate. Always confirm the validated sample type listed for the specific kit before collection.

The catalog includes kits built on standard microplate immunoassay formats, most commonly sandwich-type ELISA for protein and biomarker targets, with competitive formats used for smaller molecules where applicable. The format is identified in each kit's technical documentation.

Sensitivity and dynamic range are analyte- and kit-specific and are reported in the datasheet accompanying each product rather than standardized across the catalog. Review the individual kit's technical sheet for its validated detection range before planning dilution series.

Precision data, where available, is included in the kit's technical documentation. Researchers planning multi-plate or multi-batch studies should review this documentation to understand expected variability and plan replicate design accordingly.

Kits requiring refrigerated or frozen components are packed with insulated materials and cold packs appropriate to the storage requirement stated on the kit label, with shipment timed to limit transit exposure. Specific packaging details can be confirmed at the time of order.

Lead times depend on item availability and order size. In-stock single kits typically ship faster than large multi-plate or custom-configured orders; confirm expected dispatch timing when placing an order, particularly for time-sensitive studies.

International shipment is supported for many catalog items, though import documentation, customs clearance and any destination-country biological material regulations are the responsibility of the receiving institution. Confirm destination-specific requirements before finalizing an international order.

Each kit label and datasheet specifies required storage temperature and shelf life from date of receipt. Kits should be stored immediately per label instructions upon arrival, and reagents should not be used beyond the stated expiry or after repeated freeze-thaw cycles unless the documentation states otherwise.