Submit a Technical or Procurement Inquiry
What to Expect After You Contact Us
Response Expectations
Our technical sales team reviews incoming inquiries during standard business hours and routes each request to the appropriate specialist based on inquiry type. Most inquiries receive an initial response within one to two business days.
Inquiry Types We Handle
Bulk and institutional orders: Requests involving multi-unit purchases, standing orders, or procurement for core laboratory facilities are reviewed by our sales team to confirm availability and coordinate order logistics.
Technical specification questions: Questions about assay range, sample type compatibility, species cross-reactivity, or kit components are directed to staff familiar with the relevant product documentation.
Custom sourcing requests: For biomarkers or species panels not currently listed in our catalog, submit your requirements and our team will advise on sourcing feasibility and estimated lead time.
For time-sensitive procurement needs, please note the required timeline directly in your inquiry so it can be prioritized accordingly.